NFA Shaping the Future
This two-day course is designed to assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skill in contemporary approaches to organizational problem-solving. Topics include use of creative approaches to identifying trends within their organizations; applying problem-solving methodologies; the importance and application of continuous improvement within organizations; how to quantify problems and solutions; factors in organicational and individual resistance to change; and strategies for implementing change. The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments. This course is a prerequisite to the National Fire Academy's Managing Officer Program.