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Supply Chain: Customer Service Operations Online

ID : 80863   
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CourseGraphic What does it take to retain customers and “wow” them to the point that they choose your company for a product or service every single time?  What can you do transform an irate customer into loyal customer for life?  This track discusses at both internal and external customers and how to deliver superior value to both. Upon completion of this track, participants will be capable of describing the management of customer relationships including the importance of communication, perceptions, understanding the product & service and knowing quality as it pertains to customer service. Associated careers are Customer Service Manager, Call Center Supervisor, Customer Support Agent, Service Recovery Specialist, Service Quality Assurance Manager, and Complaint Specialist.

Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee.

This certification track is one of four courses that articulates to credit with St. Petersburg College:

 MAN 1590 (3 credits)
  • Customer Service Operations
  • Demand Planning
  • Manufacturing and Service Operations
  • Supply Management and Procurement

After the listed end date for the class, you will be given a completion grade of an “S” (Satisfactory) or a “U” (Unsatisfactory). You must pass the Common Learning Block assessments with a 70% or higher to earn an “S” grade. This non-credit class grade will appear on your transcript; however, it does not impact your term, cumulative, or overall grade point averages.
 
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Class Details

77 Session(s)
Online 24/7

Location
Course Listing

Instructor
Christopher Cain 

 

Notice

Please read:  Please allow (2) business days for access to your new online class.  Within two business days, you will receive an invitation to the e-mail you specified at time of registration.  This invitation e-mail will contain a link to create a new username and password in order to access your class as well as a voucher for payment. You will have until July 28, 2023 to complete this class.

Class Price: 

$350.00

Registration Closes On
Monday, July 24, 2023 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
5/13/2023 - 7/28/2023 Online 24/7 12:00 AM - 12:00 AM N/A - Online Christopher Cain 

St. Petersburg College is committed to equal access/equal opportunity in its programs, activities, and employment.  For additional information visit http://go.spcollege.edu/eaeo/
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