Effective communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organization. Individuals who communicate effectively with colleagues, managers and customers are always valuable assets to an organization and it is a skill which can often set people apart from their competition when applying for jobs. This course is designed to help you develop your skills sets by focusing on the following topics:
- Communicating Internationally
- Getting Results through Personal Power
- Working with Difficult People
- Managing and Controlling Anger
- Cross Cultural Communication
- Communication with Senior Executives
- Essentials Skills for Professional Telephone Calls
- Skills for Communication Success
- Developing Your Listening Skills
- Dealing with Workplace Conflict
- Developing Effective Negotiation Skills
- Effective Communication
- Effective Business Meetings
- Achieving Emotional Intelligence
- The Art of Feedback
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